Privacy Policy
1. Our Commitment to Privacy
McPhee Consulting respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when providing consultancy, training, facilitation, supervision and related professional services.
We aim to handle personal information responsibly, transparently and in accordance with applicable Australian privacy laws.
2. Who We Are
McPhee Consulting is a Queensland-based consultancy providing services to organisations, leaders, workers, community groups and individuals.
Our services may include:
Training and workshops
Facilitation
Reflective practice
Professional supervision
Consultancy and advisory services
Needs analysis and evaluation activities
Resource development
3. What Information We Collect
The type of information we collect depends on the service being provided.
Information may include:
Name
Organisation name
Job title or role
Email address
Telephone number
Postal address
Billing and payment information
Training registrations and attendance records
Survey or needs analysis responses
Feedback and evaluation information
Information provided through enquiries, forms, emails or meetings
Where relevant and necessary for the service being provided, additional information may be collected with your knowledge and consent.
We encourage individuals and organisations not to provide sensitive personal information unless it is directly relevant to the service being requested.
4. How We Collect Information
We collect information directly from you when you:
Contact us by phone, email or through our website
Submit an enquiry
Complete an online form or survey
Register for training or events
Participate in consultancy, supervision, facilitation or workshop services
Enter into a service agreement with us
We may also receive information from an organisation that has engaged McPhee Consulting to provide services on its behalf.
5. Why We Collect Information
We collect information to:
Respond to enquiries
Assess support and training needs
Deliver contracted services
Communicate about projects, workshops and events
Develop proposals and quotations
Manage bookings and registrations
Issue invoices and process payments
Evaluate and improve services
Meet legal, professional and business obligations
We only use information for purposes that are reasonably related to the services we provide or where required by law.
6. Disclosure of Information
McPhee Consulting does not sell personal information.
Information may be shared where necessary to:
Deliver agreed services
Engage contractors or facilitators working on a project
Meet legal obligations
Respond to a lawful request from a regulatory or government authority
Address a serious concern relating to safety, wellbeing or protection from harm
Any contractor or facilitator engaged by McPhee Consulting will only be provided with information necessary to perform their role and is expected to maintain appropriate standards of confidentiality and privacy.
7. Storage and Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Information may be stored electronically using business systems that support service delivery and business operations, including Microsoft 365, email, document management, survey and registration platforms.
Security measures may include:
Password-protected systems
Multi-factor authentication
Restricted access to business information
Secure electronic storage and backup processes
While every reasonable effort is made to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. Retention of Information
We retain information only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain business records or fulfil contractual requirements.
When information is no longer required, it is securely deleted, destroyed or de-identified where practicable.
9. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of information that you believe is inaccurate, incomplete or out of date.
Requests should be made using the contact details provided below.
We may take reasonable steps to verify your identity before providing access to information.
10. Online Forms and Surveys
McPhee Consulting may use online forms and surveys to gather information about training, support, organisational needs and service delivery.
Information collected through these tools is used only for the purpose for which it was collected unless otherwise explained at the time of collection.
Where possible, respondents should avoid including unnecessary personal information about identifiable individuals.
11. Website Information
Like most websites, our website may collect limited technical information such as browser type, device information and website usage data to help us understand website performance and improve user experience.
Our website may contain links to external websites. McPhee Consulting is not responsible for the privacy practices of other organisations or websites.
12. Privacy Concerns or Complaints
If you have concerns about how your information has been handled, please contact us.
We will make reasonable efforts to investigate and respond promptly.
If you remain dissatisfied, you may seek further information from the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, business practices or services.
The most current version will be made available through McPhee Consulting's website or upon request.